Welcome to Inkanva smart devices. We understand the importance of your personal information and are firmly
committed to protecting your privacy. This Privacy Policy clearly explains how we collect, use, store,
share, and protect your personal information when you use our products, mobile application (the
“App”), and related services, as well as the rights available to you.
Please read and make sure you fully understand this Policy before using our products and services. By
using Inkanva smart devices and the App, you agree that we may process your information in accordance
with this Policy.
1. Information we collect
We collect information to provide our core features and improve your experience. This mainly includes:
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Account information: When you register an account, we may collect your phone number,
email address, username, and encrypted password.
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Device information: To connect to and control your digital frame, we collect the
device’s unique identifiers (such as its MAC address), IP address, operating system version,
Wi-Fi network information (including the SSID and connection status, for network configuration), and
device operating status.
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Content you upload: This includes personal photos and images that you choose to upload
through the App for display on your digital frame. This content will be stored in the cloud and on your
device.
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AI-generated content and related data: When you use the AI image generation feature,
we collect the text descriptions (prompts), reference styles, and other input data you provide, as well
as the generated images themselves.
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Usage data: This includes logs about how you use the App and digital frame, such as
feature interactions, setting preferences (including slideshow intervals), connection times, and error
reports.
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Location information (optional): We collect approximate location information only with
your permission, in order to provide location-based services such as local weather and art news.
2. How we use your information
We use your information for the following purposes:
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Providing core services: Account management, device pairing and connectivity, photo
uploading and synchronization, and AI image generation and display.
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Product improvement and development: Analyzing usage data to optimize product
performance, develop new features, and improve the user experience.
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Communications and support: Sending service notifications, such as firmware updates,
providing technical support, and responding to your inquiries.
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Security and compliance: Detecting, preventing, and responding to fraud, abuse, security
risks, and technical issues, and complying with applicable laws and regulations.
3. How we share and disclose information
We do not sell your personal information. We may share information with third parties only in the following circumstance:
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Legal requirements: To comply with legal obligations, respond to lawful requests from
government authorities, and protect our rights, property, and safety, as well as those of our users.
4. Data storage and security
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Storage locations: Your personal information and content data will be stored in data
centers operated by us and our service providers around the world.
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Retention period: We retain your information only for as long as necessary to provide
our services. You may choose to delete your account or specific content, after which the relevant data
will be removed from active systems. However, due to legal requirements or technical limitations, some
backup information may be retained for a period of time.
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Security measures: We use industry-standard technical and organizational measures,
including encrypted transmission and access controls, to protect your data. However, no method of
internet transmission or electronic storage can be guaranteed to be 100% secure.
5. Your rights
Depending on the laws in your region, you may have the following rights:
- Access and correction: Access and update your profile through the App’s account settings.
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Deletion: Delete photos or AI-generated content that you have uploaded. You may also
request the deletion of your account.
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Withdrawal of consent: Manage permissions such as the App’s access to location
information in your device settings.
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Complaints: Submit a privacy-related complaint using the contact details at the end of
this Policy.
6. Protection of minors
Our products and services are primarily intended for adults. If you are a minor (generally under the age
of 18, depending on the laws in your region), please use them under the guidance of a parent or guardian.
If we discover that we have inadvertently collected a minor’s personal information, we will take
steps to delete it as soon as possible.
7. Updates to this Policy
We may revise this Policy from time to time. Updated versions will be published through an in-App
notification, a website notice, or similar means. If you continue to use the services, you will be deemed
to have accepted the updated Policy.
8. Contact us
If you have any questions or comments about this Privacy Policy, or would like to exercise your rights,
please contact us at
support@inkanva.com.
