Customer care / Returns
We want every inkanva frame to feel at home in your space. If something is not right, here is how we can help.
Contact us within 30 days of receiving your order to request a return or exchange. Requests submitted after this period may not be accepted. Please contact us before sending anything back; unauthorized returns cannot be processed.
To be eligible for a return, your item must:
Returns must be approved by our customer care team before they are shipped.
This policy does not limit any statutory rights that apply in your country or region. If your item arrived damaged, defective, or incorrect, contact us as soon as possible so we can make it right.
Emailsupport@inkanva.comwith your order number, the reason for your request, and clear photos or video when an item is damaged, defective, or incorrect. We aim to confirm eligibility within 3 business days.
If your request is accepted, we will provide the return address and packing instructions. Use a trackable shipping service; a signature service is recommended. We cannot be responsible for returns lost in transit.
Once the return arrives, we will inspect it within 3–5 business days and let you know whether the refund or exchange has been approved.
If the return is caused by an error on our part—for example, you received an incorrect, damaged, or defective product—we will cover reasonable return shipping and provide a full refund or replacement.
For change-of-mind returns or items ordered by mistake, the customer is responsible for return shipping. Original shipping charges are non-refundable unless required by law. We do not charge a restocking fee.
Approved refunds are issued to the original payment method within 2–3 business days after inspection. Your bank or card provider may need additional time to post the credit to your account.
Exchanges are subject to product availability. If a replacement is unavailable, we will issue an approved refund instead.
If your refund has not appeared after your bank’s normal processing time, contact your bank first and then reach out to us with your order number.
Contact us as soon as possible if you need to cancel an order. We can cancel and fully refund an order only before it has shipped. Once a parcel has been handed to the carrier, it can no longer be canceled and the standard return process applies.
