Thank you for shopping with inkanva. Once your order is on its way, we will send a shipping confirmation email
with a tracking number so you can follow its progress.
Order processing
Orders are generally prepared and handed to the carrier within 2–7 business days after payment is
confirmed. Our warehouse operates Monday through Friday during standard business hours, excluding public
holidays. Orders placed on weekends or holidays begin processing on the next business day.
Pre-order, back-order, or made-to-order items may follow a different schedule. When that applies, the expected
timeline shown on the product page or in your order confirmation takes precedence.
Shipping rates & delivery times
Available delivery services, shipping charges, and destination availability are shown at checkout after you
enter your delivery address. Orders typically arrive within 2–10 business days after dispatch, depending
on the destination and carrier service selected.
Delivery times are estimates rather than guarantees. Remote locations, peak shopping periods, carrier
disruptions, weather, and customs clearance can extend the journey. If checkout does not offer a shipping
option for your address, we are not currently able to ship to that destination.
Tracking your order
You will receive a shipping confirmation email when the carrier collects your parcel. Tracking links can
take up to 24 hours to activate and 48–72 hours to show their first update, particularly during events or
holidays.
If tracking has not updated after 72 hours, email us with your order number and we will check with the
carrier.
Delays, loss & damage
If your estimated delivery window has passed, contact us and we will investigate with the carrier. Before
reporting a missing delivery, please check the delivery address, safe places around the property, household
members, neighbors, and any collection notice left by the carrier.
If a parcel arrives visibly damaged, photograph the outer packaging and the product before discarding any
materials, then contact us promptly with your order number. These details help us resolve the issue faster.
Address changes & cancellations
Contact us as soon as possible if you need to change an address or cancel an order. We can make changes only
before the parcel has shipped. Once the carrier has collected it, an order cannot be canceled and we cannot
guarantee that an address can be redirected.
Customers are responsible for entering a complete and accurate delivery address. Additional shipping costs
caused by an incorrect or incomplete address may be charged to the customer where permitted by law.
Customs, duties & taxes
International orders may be subject to import duties, taxes, brokerage charges, or customs fees imposed by
the destination country. Unless checkout explicitly states that these charges are included, they are the
customer’s responsibility and are not collected or controlled by inkanva.
Contact your local customs authority for guidance on charges that may apply before placing an order.
